FAQ

Registration FAQs

Q. How do I change my password?

A. Just click the drop down where your login name appears and select "change password” You can also do this on your ‘dashboard account’

Q. We have just purchased another franchise, how do I bid on vehicles within that franchise?

A. Please email info@motorvehiclereplacement.com.au and we will add the new franchise to your account

Q. Can one franchise have more than one login?

A. Yes, you can have multiple users within your franchise. Each user will need to register and MVR will connect your accounts. Register here

Q. I’m leaving the company who needs to know/how do I close my account?

A. Please contact info@motorvehiclereplacement.com.au

Q. Are there any documents required for an account to be opened with MVR?

A. No, just complete the registration form and an MVR team member will finalise and be in touch to complete the registration process

 

MVR Platform FAQs

Q. How does the MVR platform work?

A. The insurance company will list vehicles that are required to be replaced outlining colour preference, any options/accessories and the customers’ delivery location. As a dealer within that franchise you will be notified by email that a vehicle is ready to be sourced

• Once logged in, you will be taken to the ‘supply page’ which will list all vehicles within your franchise
• Click into the vehicle and enter your offer to supply by itemising your pricing, colour and availability and load your PDF quote. Don’t forget to check the insurers terms and hit ‘submit quote’
• Your bid will then appear under your ‘dashboard bidding page’ which will also show if there are other offers giving you the opportunity to re-quote if you wish (Note that it is not always the lowest price that is selected as colour and availability is the leading selection criteria)
• At the end of an auction, your offer will move into your ‘dashboard awaiting review page’. All offers will be reviewed by the insurance company who will then select the best offer according to colour preference, price, and availability.
• Once a selection has been made, all bidders will be notified by email as to whether they were successful or not and the reason.
• If you are the successful bidder, the Insurance company will also contact you to make arrangements for payment and collection. The vehicle then moves into your ‘dashboard won page’ where a purchase order from the insurance company will be available outlining the requirements of contacting the customer as well as invoicing structure. You will then be required to upload copy of the final invoice for payment which the insurer will pay within their terms.
• MVR will then email the successful dealer a ‘successful supply’ invoice of $350 +GST that is payable within 7 days

Q. Does the lowest price always win?

A. No, there are a variety of factors that contribute to the final selection including but not limited to colour preference, delivery availability and final drive away pricing.

Q. What must be included in my quote?

A. The full quote must include all options/accessories as listed with the vehicle, 12 months registration, stamp duty, GST, LCT (if applicable) and be the final drive away price. If you are more than 50kms from the delivery suburb, you must also include delivery charges (this must be via a truck and not driven) 

Q. I have a question about a current running auction, how do I ask?

A. Just click on the have a question button listed next to the vehicle and enter your query and an MVR team member will come back to you

Q: I’ve missed the end of an auction, can I still make an offer?

A: If the vehicle is showing awaiting review then you can give a member of the MVR team a call with the claim number and express an interest in supplying the vehicle. Depending on the timeframe lapsed and offers supplied the vehicle may no longer be available to bid on.

Q What information do I need to supply when I bid?

A. The system is very simple and easy to use with all boxes listed required to be completed including but not limited to; colour available, delivery timeframe, options/accessories, discount, stamp duty, registration, GST etc. and the final drive-away price

You also need to provide a quote which is to be uploaded in PDF format by clicking on the upload quote button. You will not be able to submit bid without uploading quote.

Q. Do I need to quote on the newest vehicle available?

A. No, the Insurance company will consider offers on any vehicle that is newer than the original vehicle the customer had. It needs to include the minimum features that the previous vehicle had and have a newer build date

Q. I have been notified that I am successful but I am yet to hear from the Insurer? Who do I contact to arrange delivery?

A. The insurance company will be in contact with the winning dealer within 4 hours to arrange delivery. If you haven’t heard from the insurance company within 4 hours contact MVR to discuss at info@motorvehiclereplacement.com.au.

Q. How long do I have to hold stock for once I have provided a quote?

A. The Insurers expectation is 72 hours from quote request however you will generally be notified well before this time if you have been unsuccessful

Q. What fees are involved?

A. There is no cost to participate. An invoice for $350 plus GST will be issued to the successful dealer once the transaction has been confirmed by the insurance company.

A. Do I have to pay a fee to bid?

A. No, it is free to bid as many times as you like!

Q. Who can I speak to about a question I have?

A. Please email info@motorvehiclereplacement.com.au and an MVR team member will contact you

Q. How long does an auction go for?

A. Auction timeframes are set by individual vehicles and insurer requirements however most are set to 24 hours.

Q. How long does it take to get paid for the vehicle?

A. Each Insurer may have differing terms however this will be advised on each vehicle. Generally, an invoice will not be paid less than 5 days before delivery

Q. How long do I have to pay the MVR invoice?

A. Payment is required within 7 days. If there is an issue with payment or the invoice you have received from MVR it is important that you contact us as soon as possible. Accounts with outstanding debt may be suspended until the account is brought up to date.

Q. Can I quote to supply a demo vehicle?

A. Currently the supply of vehicles is limited to new vehicles only.

Q. Is there an app I can use whilst on the go?

A. We don’t have an app just yet, however the website is viewable on all devices

Q. If I am successful with the winning bid, what happens next?

A. You will be notified via email that you have been successful and the Insurer will be in touch to arrange delivery with the customer. You will be required to upload your invoice to the MVR platform and then the Insurer will pay you within 5 days of delivery